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Windows 10: How To Clean Factory Reset and Remove Personal Information

516 ratings | 106706 views
Resetting lets you choose whether to keep your files or remove them, and then reinstall Windows 10. This tutorial will walk through how to remove all personal settings, applications and settings and restore Windows 10 to a factory (default) state. This tutorial will address the following objectives: Factory reset Windows 10 Factory reset Windows 10 without password Factory reset Windows 10 from startup Factory reset Windows 10 command prompt Factory reset Windows 10 not working Factory reset Windows 10 stuck Factory reset Windows 10 not working Factory reset not working While there’s nothing to stop you selling your PC with the contents of its hard drive intact, it’s a very bad idea. Apart from the fact that you’ll be giving the new owner access to all of your files and other personal information, you’ll also be selling any software that’s still installed. Even if this was legal (which it usually isn’t), that means you won’t be able to install the same software on your new PC — not without breaking the law, anyway. So the solution is to wipe your PC and restore it to a factory fresh state, with nothing but the Windows operating system installed. This, incidentally, is something you might also want to do when you want to reinstall Windows from scratch to give your computer a faster performance. This process has changed a bit with the arrival of Windows 10 and there are two ways to do it, depending on what you want to achieve. We’ll cover both. Guide to determining what type of reset to be performed (courtesy of Microsoft): Keep my files Reinstalls Windows 10 and keeps your personal files. Removes apps and drivers you installed. Removes changes you made to settings. Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.) Remove everything Reinstalls Windows 10 and removes all your personal files. Removes apps and drivers you installed. Removes changes you made to settings. Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.) If you're planning to donate, recycle, or sell your PC, use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed. Restore factory settings : Re-installs the version of Windows that your PC came with (either Windows 8 or Windows 8.1) and removes your personal files. Removes apps and drivers you installed.Removes changes you made to settings. Re-installs any apps your PC manufacturer installed on your PC. This tutorial will apply for computers, laptops, desktops,and tablets running the Windows 10 operating system (Home, Professional, Enterprise, Education) from all supported hardware manufactures, like Dell, HP, Acer, Asus, Toshiba,Lenovo, and Samsung).

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Text Comments (198)
MDTechVideos (9 months ago)
Did this tutorial help you? Consider supporting MDTechVideos on Patreon for just $1 a month: https://www.patreon.com/MDTechVideos
Lauren Stockstill (20 days ago)
Thank you!! Idk why this info was so hard to find
MDTechVideos (20 days ago)
You're welcome!
JC Lo (1 month ago)
This was exactly what I need to remove my personal information, in order to sell my computer. Now with that being said, I hope it actually works.
Nathan Ferguson (1 month ago)
Does windows 10 automatically reinstall or do you need a windows 10 disc or usb
Moses Ball (2 months ago)
If I bought the computer and it had windows 10 and Microsoft Office, will Office (Word, excel etc) remain on the computer after the reset?
Haffy Ali (2 months ago)
Does this delete virus errors etc if I do a restart ?
Naser Qorolli (2 months ago)
i haw restore all things now im geting black screan help pless?
TWENTYØNEPILØT z (2 months ago)
MDTechVideos (2 months ago)
You're welcome!
Andre (3 months ago)
If u click remove files and clean the drive will the laptop be like brand new
Jovan Reid (1 month ago)
+MDTechVideos does it log u out of ur xbox account on the laptop.
MDTechVideos (3 months ago)
Since it will be formatted.
Ramesh Suresh (3 months ago)
If I restart it will erase our other data
cyka blyat (3 months ago)
john Noneya (12 days ago)
Shayan Urrehman (4 months ago)
If I choose advanced startup then windows remove
MDTechVideos (4 months ago)
Use the media creation tool and boot your computer from it to load the troubleshooting options available.
Miki Branko (4 months ago)
You probably already answered this question but I can't find it in the comments, I have to press f12 to delete the TPM and ecs to leave what should I do?
Rick Sanchez (4 months ago)
How the fuck did he keep recording
MDTechVideos (4 months ago)
lLethal Natel (4 months ago)
Does doing this get rid of all drivers???
mikeinbmore (4 months ago)
I actually want to remove windows and reinstall from the USB. Do you have a tutorial on how?
lexicon Gamer (5 months ago)
Thanks that work
MDTechVideos (5 months ago)
Your welcome!
SatYre (5 months ago)
I want to know if my pc will redownload my drivers when i restore?
QDie GT (5 months ago)
MDTechVideos (5 months ago)
Your welcome!
TeeFoil (5 months ago)
Great video!
MDTechVideos (5 months ago)
Your welcome!
Devashis Kashyap (5 months ago)
Does it delete all the files of other drives also??? 🙄
MDTechVideos (5 months ago)
It should only modify the one you are installing Windows on.
Chandan Kumar (6 months ago)
If I choose this option than it delete my d drvie files also ?
Razlo (6 months ago)
400th liker! Nice vid
MDTechVideos (6 months ago)
Alle (6 months ago)
Will i get all my RAM back?
mina (7 months ago)
can I leave my anti virus because I need it
Lobzang Chamba (7 months ago)
This video is what I’m looking for. I like those video you have made so far. We could be a close friend if we are closer.
MDTechVideos (7 months ago)
Your welcome....just keep following the channel! (:
Kid Storm (7 months ago)
Helll recived a message saying yes or no to delete tpm what should i dooo ?
MDTechVideos (7 months ago)
What is tpm?
JESTER N DA PRINCE (7 months ago)
heres the probelm im trying to reset but it wont do it because of a malware
MDTechVideos (7 months ago)
Are you using the media creation bootable media creation tool from Microsoft?
Meow Meow (7 months ago)
I got stuck at 24% for many hours and i got this. a configuration change was requested to clear this computer's tpm i press to do that but nothing is happening
MDTechVideos (7 months ago)
Try using the Windows 10 media creation tool and create a bootable USB/CD/DVD. Boot your computer from it....and select the "Repair" option instead of "Install" to launch the troubleshooting utility and try and perform a system restore.
Muhammad yusuf (7 months ago)
i tried to do all the step, but after the reset & fill new personal data. my laptop only show blackscreen. how do i fix this?
MDTechVideos (7 months ago)
Use the Windows 10 media creation tool and boot your computer from it. Select "Repair" and it will take you to the troubleshooting menu.
Abdulrahman’s channel (8 months ago)
How much time does it take to reset Windows and clen the drive and Delete Remove all the files How long
Abdulrahman’s channel (7 months ago)
MDTechVideos (7 months ago)
Give it time.
Abdulrahman’s channel (8 months ago)
Abdulrahman’s channel (8 months ago)
MDTechVideos Because i reset my pc and i chose to clean The drive BUT it has been 12 procent sinde for 2 hours Ago Because its reset but its Only In 12 procent and before i reset it it said it Will take sole hours
MDTechVideos (8 months ago)
It will take some time.
XXXJORDANXXX23 (8 months ago)
Bro im reset everyone come back my pc 1999
Flutingrepter 9 (9 months ago)
MDTechVideos (9 months ago)
Your welcome!
soni pal (9 months ago)
Sir, after that how to install Windows 10
Nana Luvz (10 months ago)
I tried to reset my laptop but it says additional spaces needed and the problem is there is no space on my laptop even tho I deleted everything
William Cowan (29 days ago)
same here. i really hate windows 10
David Yanguez (10 months ago)
Thx man, I’ve been looking for a vidio that could help me and I finally found it, thx agen man 👍
MDTechVideos (10 months ago)
Your welcome!
MR Abrams (10 months ago)
MDTechVideos (10 months ago)
Your welcome!
pdiwideos (10 months ago)
thanks will be doing this soon.
MDTechVideos (10 months ago)
Your welcome!
Audrey Moose (10 months ago)
I had a bit lag on the game called Roblox because I keep on download games and apps that's why it lags Abit but thanks
MDTechVideos (10 months ago)
Your welcome!
wing of messiah (10 months ago)
I got message "your pc have been reset, we couldnt remove your personal file", help pls
Gaming Channel (11 months ago)
Thank you :)
ryan smith (1 year ago)
If i choose to erase EVERYTHING, could it possible restore the partion i accidental deleted before i choose the clean sweep ?
mr. k (1 year ago)
Bro struck in 62%
Oliver Cairn (4 months ago)
fusion Sniiper comments get removed maybe...
fusion Sniiper (7 months ago)
I'm stuck on 43 and what do you mean by "your welcome"?
MDTechVideos (1 year ago)
Your welcome!
gamliel basha (1 year ago)
my orginal windows on my computer is windows 8, i had upgraded to windows10, will this operation reinstall windows 8 or stay on windows 10?
Oli G (1 year ago)
gamliel basha I have the same dilemma
BywipER # (1 year ago)
Will you need to download drivers?
johny appleseed (1 year ago)
will this make you reenter the product key or enter a new product key?
T-Pose Gaming (1 year ago)
I need to reset mine because I'm giving it to a family member. Will it require a new windows 10 code or will he be able to use the existing windows 10 that originally came with the computer?
Rachie Plays (4 months ago)
HUMPferDAYS no, it will be exactly the same as it started when you first got it. Its like rebuying your pc.
Shadow Hunter (6 months ago)
HUMPferDAYS no just sign in to ur Outlook and ur windows will be activated Its that simple
Bodehousse Houndekon (1 year ago)
Let's say you bought a pc with windows 8 and you upgraded to windows 10 would windows 10 be removed via this method?
MDTechVideos (1 year ago)
Sadig Ali (1 year ago)
If u reset your system does it mean you're free of malware?
MDTechVideos (1 year ago)
abcdefgh (1 year ago)
At 1:39 I'm going to choose the second option (Remove files and clean the drive). Do I need a product key in the installation process if my Windows is activated? Thanks in advance.
abcdefgh (1 year ago)
Okay, thank you.
MDTechVideos (1 year ago)
You should not. You can always select the "Do Not Have A Key" option while installing if otherwise (if that is what you are doing).
Vincent Afton (1 year ago)
I can't lost my Windows key?
MDTechVideos (1 year ago)
ALL BEST SONGS (1 year ago)
MDTechVideos (1 year ago)
Your welcome.
Its Diz (1 year ago)
this guy sucks he only replies to the people that work for
MDTechVideos (1 year ago)
What do you want me to say...try again?
Patrick Andrzejak (1 year ago)
on my pc it dosn't say "reset this pc"
MDTechVideos (1 year ago)
What options do you see?
Marcel Gledi (1 year ago)
if remove everything windows will removed?
Claro Gromm (3 months ago)
TheAncientWafl - Gaming did some research, second option completely wipes discs, that includes the os
TAW - TheAncientWafl (3 months ago)
Same here. Someone PLZ HALP
Claro Gromm (3 months ago)
Im stuck in a boot loop
Marcel Gledi no
Navjot Singh (1 year ago)
Windows will reset it's self back to new
Usivo (1 year ago)
do you need to reactivate windows ??
MDTechVideos (1 year ago)
Should not have to, if you were using a legit version.
anonomyss (1 year ago)
MDTechVideos (1 year ago)
dan3k1und (1 year ago)
Will this get rid of malware and viruses? And will I be able to keep my windows 10?
Hez Goma (4 months ago)
Nigga you just replied no to this exact issue a couple comments ago
MDTechVideos (1 year ago)
Yes to both.
Angger Pangestu (1 year ago)
how keep my files after resetting??
Nicholas Sage (1 year ago)
my laptop from Acer has been reseting for 6 weeks and it starts at 66 percent than it gets to 88 percent than it restarts at 66 percent
El Prof (1 year ago)
Did you have to enter your product key again? I'm looking to sell my laptop but I don't have the product key anymore and I don't want to risk losing my legit install of Windows. I also don't want to leave any trace of my old files so would the option to remove everything AND clean the drives require a product key?
Aerdian (1 year ago)
You can just select "skip" or "enter a product key later" and the next owner can use their own product key.
Souvik 007 (1 year ago)
If I select the option "Remove Everthing" then will it delete every files from every drives(C,D,E,F)? But I want to delete only C drive.
Rainy Day (1 year ago)
what kind of files are left if I decide to keep them?
Whospyro (1 year ago)
So I want to give my laptop to my dad so what you did clears everything like games, and apps so it's like brand new, like you just bought it from the store
Aerdian (1 year ago)
The answer is yes.
DOPPY DOPOY (1 year ago)
whospyro13 u use "so" too often
Whospyro (1 year ago)
MDTechVideos yeah
MDTechVideos (1 year ago)
Is this a question?
Mid Night (1 year ago)
how do I factory it and I can choose a file that I will keep on my computer because I have a game and I don't want to delete it I only want to delete any files slowing my computer
Mohamet mahat (1 year ago)
tnx man my laptob has not been used for 6 months but now because of u its fit an fine
Gaganjot Singh (1 year ago)
resetting the pc choosing " keep my files" option , so will it ask to enter product key ?? second question do i need to insert windows 10 CD in case of resetting the pc ? kindly do reply.
MDTechVideos (1 year ago)
It should not need a product key. If you go through the troubleshooting utility, you should not need a CD/DVD. Just hold down the shift key while restarting your computer to get into the troubleshooting menu.
Ruchi Sharma (1 year ago)
does it even removes added drivers?
Galaxial (1 year ago)
Mine doesn't pop out settings
Walker HD (1 year ago)
i only have the Advanced startp one so i cant do the reset HELP!!!!!
animesh pandit (1 year ago)
i m stucked at 2℅ for 2 hrs, how much time it takes?
Rachie Plays (4 months ago)
animesh pandit if your pc is a fast good one it shouldnt take that long. If it is slow or it had a problem it make take a long time.
QDie GT (5 months ago)
If your pc is good processors that will be fast
Travis ?? (5 months ago)
100 hr
Nikhil Singh (9 months ago)
no it will happens because you have more error bad setting of more files it can be take I think so 1 or 2 days
JARBS (1 year ago)
My pc has been loading while deleting for 24 hours, please help!
Hasan Rawas (1 year ago)
this need internet?
John Plays (1 year ago)
Hasan Rawas probably not
MidnightLunaRose (1 year ago)
That moment when windows gives you an error after trying to reset.
Gupta22 (1 year ago)
If I choose to remove every thing >all drives>remove files and clean the drive ,so will my windows will be removed plzzz all reply fast
Eddie Neal (1 year ago)
it said no change were made?? why is that and all my files still there ..
dfgdb dfbfbrt (3 months ago)
It take's around 5 hour's.
drine macalinao (1 year ago)
Same here , any answer for this problem? Thank you
PELAAPAREMMI (1 year ago)
"there was a problem resetting your pc"
Eddie Neal (1 year ago)
no, i selected remove everything
MDTechVideos (1 year ago)
Did you select "Keep My Files"?
kardki4 (1 year ago)
Does resetting your pc to factory mode and clearing everything get rid of the malware virus? My dumb-ass clicked on a fake twitter site and it lead me to a malware virus site. 😨😷
Daniel Roark (11 months ago)
Yes, It cleans all of your hard drive and will become like It just came out of the Box.
MidnightLunaRose (1 year ago)
Unknown11 yes
TheFriedBurger (1 year ago)
do you still have the windows?
KD Ford (1 year ago)
how many hours did it take?
Shadow Hunter (6 months ago)
KD Ford it took me like an hour or so
RandomGaming360 (1 year ago)
thanks dude ur the only person able to help me
kys fagit (1 year ago)
right after mine was done. windows 10 cant be downloaded. its just stuck in the startup screen with the same error message telling me i need to restart my computer to restart the instsllation
kys fagit (1 year ago)
have to wait at least after new year to get it fixed
kys fagit (1 year ago)
but i still cant access my pc sadly
kys fagit (1 year ago)
Alpha Outruler (1 year ago)
kys fagit was your pc always windows 10 or did you get the upgrade
Viloria Hartly (1 year ago)
My pc is having trouble restarting what do I do??
Alpha Outruler (1 year ago)
Viloria Hartly you have to reinstall Windows 10
Lesego M. (1 year ago)
I like how it says hi at the end of the video
ScraggleToothGaming (1 year ago)
P. Oh lol
Lesego M. (1 year ago)
I know that, I'm not stupid, its just funny that it says hi while the video ends
ScraggleToothGaming (1 year ago)
its windows booting up idiot
Chris Rodriguez (1 year ago)
does it prompt you to put in act. code?
Keith (2 years ago)
I reset my pc and it is total black screen but the pc is running with an occasional blinking of the red reset button on the unit, and an occasional blinking of the Net Gear  usb stick. So now what?? How long does this take?
Alpha Outruler (1 year ago)
Pastor Keith reinstall Windows 10
FastGamingYT (2 years ago)
i dont have mouse when i need tó set the region
budi bidu (2 years ago)
How long until the restart process is complete???
RBLXkpop202 (1 year ago)
budi bidu it sometimes takes 9 hrs or 5 hrs in between those hours
Crazed Mods (2 years ago)
Reece (2 years ago)
after i reset my mouse disappered
Gustavo Sanchez (2 years ago)
Hello, I bought an HP Pavilion Notebook that came with Windows 10, but after I select "Just remove my files" it tells me that my PC was recently upgraded to Windows 10, even though I didn't install it. Them it proceeds to tell me that it would go back to the OS it previously had. Would I have to buy Windows 10 if I do proceed to reset my PC by selecting this option?
Braulio Urizar (2 years ago)
need help please! reset my pc, saying: The computer restarted unexpectedly or encountered an expected, error. windows installation can not proceed. to install windows, click ok restart the computer, and then restart the installation. please help, restarts and repeats same error message
Colby Miller (2 years ago)
Thanks you really helped
Aerdian (1 year ago)
He was using VMWare, which means he didn't do it with an actual computer, just a virtual machine. Since it's just an application within the computer, that is why he could record it.
Stromy reaction (1 year ago)
how did you record when you reset
MDTechVideos (2 years ago)
+Colby Miller I am glad I was able to help you. (:
Monachus Bibe (2 years ago)
Will this also remove all applications that originally came with my PC? Also, when i first got my PC, it was a windows 8 computer and i later installed windows 10. If I reset my PC, will it go back to Windows 8? Or will it remain as windows 10? Thanks a lot.
Benjo (2 years ago)
Monachus Bibe
Monachus Bibe (2 years ago)
In addition, will it also get rid of malware and adware if I choose to remove my files but not clear the harddrive?
tamed josh (3 years ago)
i need help! i accidentally deleted a lot of my thing from the main C drive and it wont let me delete everything! it says "There was a problem resetting your PC, No changes were made" i dont know what to do
SKELEE (3 years ago)
Will doing this remove Dell Audio by realtek and preventing from automatic install because I think this software is on board on my xps 8700
whynot_ulises (3 years ago)
thanks man really hellped
Gaganjot Singh (1 year ago)
Ulisesbmx while resetting your pc , it asked you to enter product key? and did u insert windows 10 CD in order to reset your pc? kindly reply
Red Killer (3 years ago)
+MDTechVideos How long thats take?
MDTechVideos (3 years ago)
+SadZ player Glad I could help you out. Good day. (:

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